FREQUENT ASKED QUESTIONS
How do you use the 5 Star Smoke?
Watch video tutorial to learn how to use our 5 Star Smoke product. Click HERE
How do you fill the cartridges?
Watch video tutorial to learn how fill the cartridges.
- How do you fill clear cartridges? Click HERE
Does it work with dry herb or tobacco?
No. You must add your own concentrates and ejuice blends. When using mixed concentrates, the cartridges will last you all day without constantly needing to be refilled for the ultimate portability and convenience.
This device really works best with distillate, if your license affords it for you. If you are not in a position to be able to attain distillate, we suggest mixing concentrates in a 1gm to 1.5 – 2ml ratio with USP food grade Propylene Glycol (PG) or USP food grade PEG400 in a small double broiler process (shot glass and small saucepan) at a max of 140°F heat for solubility. Be sure to use PG or PEG400 from a trusted source or we suggest using an optimized blend such as Puffmajic or Vapeur Extract. You can also use Vegetable Glycerine (VG), but note extract concentrates tend to be insoluble with Vegetable Glycerine and can separate over time. See demo HERE.
Does it work with regular ejuice, or with nicotine ejuice?
Yes, both. In fact, if you’re looking to quit smoking everything, it’s very handy to have one vape ready for nicotine ejuice and one for concentrates. [This is the Editor’s choice]
How long is the charge time?
Each vaporizer ecigarette will last 15mins or approximately 50 inhales. Each vaporizer will re-charge in 15mins. One at a time, or simultaneously. It’s about twice the length of time as a conventional cigarette burn before you need to recharge or alternate.
What if my Charging Case is blinking when it’s charging?
It may be “Protection Mode” because a charger or adaptor that was not supplied with the unit was used. First try charging the charging case without vapourizers until the charging case is fully charged and the lights turn off. Afterwards, place the vapourizers back into the charging case for charging. In fact, it is best practise to take the vapourizers out of the charger before every re-charge of the charging the case to help prevent fluid from leaking or exposing a charging battery to exhaust condensation.
Payment and shipping?
We accept payment through major credit cards. After you place your order, you will be directed to a page where you can view your shipping totals before finalizing your order. We ship all orders via Canada Post using regular delivery service by default.
Secure ordering & payment options?
All orders placed on our site are 100% secure. We know that the security of your credit card and personal information is a top priority for you – and security is top priority for us as well. We make sure you can order your 5 Star Smoke product online with complete confidence. We collect your name, address, phone number, email address and Interac e-Transfer information when you place an order and that information is not shared with anyone.
Returns & refunds?
If for some reason you are dissatisfied with the product, please don’t hesitate to contact us immediately by email and we will be sure to address your concerns with priority. We want to hear about your experience and we want to hear what you have to say so that we can always find ways to improve. We will offer a 100% warranty on all parts that considered a manufacturing defective. If you experience leakage of any kind, or a battery that won’t charge, please don’t hesitate to let us know and we will ship a replacement free of charge and provide thorough instructions for cleaning and care. These things can happen sometimes(!) especially when you a first learning how to take care of your 5 Star Smoke but we’re happy to fully support you.
Recommended for adult use only. Use responsibly. Check with your local laws and regulations regarding vapourizing.